SuccessByCSMENTORING
MENTORING FOR NEW CUSTOMER SUCCESS LEADERS

Your first 90 days as a CS or sales engineering leader, with someone in your corner.

Just promoted to Head of Customer Success or CS Manager? I mentor you one to one through your first 90 days, so you finish with a plan your founder backs, a team rhythm that works and the credibility to lead.

Book a free 30-minute call ↗FREE 30-MINUTE TEMPERATURE CHECK →

Founder or CEO? Just promoted someone into customer success leadership? Give them a mentor for their first 90 days. I invoice the company.

Engraving of a woman leading a steep climb while an experienced climber belays her from below; the red rope becomes a dotted path to the summit, where a climber stands by a red flag with arms raised
$200Mbook of business as APAC Head of Partner Renewals at IBM Asia Pacific
60people led in customer success and renewals teams
60% → 80%large deal activation in 90 days
+25%digital CSM activation
$30MIC book of renewal business owned
$5MIC enterprise book of business owned
I HAVE MENTORED EMPLOYEES ASSOCIATED WITH THESE BRANDS
TradifySearchPilotScaleWiseProxiMiroNew RelicLinkedInSmarshFirst AdvantageFluidFlowSoproOakloNICESysAidCrosswareKhalifa UniversityGrafana LabsBADR EOR
Chris Sparshott
YOUR MENTOR

Chris Sparshott

I've led customer success and renewals teams, from APAC Head of Partner Renewals at IBM Asia Pacific to Fractional Head of APAC Customer Success at Tradify. I remember what the first 90 days felt like. In 2026 I mentored a team leader at SearchPilot through ScaleWise's Scale Coaching programme for six months. I also mentored a team of 10 across APAC at Tradify, lifting their performance and execution.

SOUND FAMILIAR?

The promotion came with a title. It didn't come with a playbook.

01You now manage people who were your peersLast month you sat beside them. Now you set their targets and have the hard conversations.
02Nobody has said what good looks likeYour founder or CEO expects results, but the measures and the remit were never written down.
03Everything is urgentEscalations, renewals and hiring all land at once, and the strategy keeps slipping to next week.
04You need credibility, fastThe first 90 days set how the business sees customer success, and how it sees you.
BY DAY 90 YOU'LL HAVE

Something to show for it, not just good conversations.

✓A written 90-day planAgreed with your founder or CEO.
✓A team rhythm that runsOne-to-ones and team meetings that happen without you chasing them.
✓Three to five measuresThe numbers you report on, and how to explain them to the board.
✓An evidence logWhat changed in 90 days, ready for your next review conversation.
THE PROGRAMME

Three months, six sessions, one plan

Each fortnight we pick one main outcome, the few actions that move it and the evidence that will show progress. We work on what's in front of you. Things often come up that need addressing now, and that's where we focus. Throughout, we align your team's work with the company's vision and mission, so it clearly moves the business where it wants to go.

What people bring: managing former peers, one-to-ones and performance, hiring CSMs, metrics, renewals and churn risk, onboarding, working with sales and product, QBRs.

  1. 01Session one: the scope and your 90-day planWe work through the scope of the mentoring: what you want from it and what we'll focus on. Then we map your remit, your team and what your founder expects, and start the plan together.
  2. 02Five fortnightly 1:1 sessions60 minutes each on Google Meet, on the real challenges you bring that fortnight.
  3. 03Questions by email in betweenShort questions as they come up, so you're not waiting a fortnight for an answer.
  4. 04Then month to month, if you want itKeep going after the three months, month to month at US$200 a session.
WHAT MENTEES SAY
“I have managed to turn around under performing employees and added repeatable processes and structures.”
NEW HEAD OF CUSTOMER SUCCESS · GLOBAL SEO COMPANY
“Wow! What a great experience! Chris took me from not understanding QBRs to truly knowing what I’m talking about! He is a consummate professional – but he is also very caring and kind. Communication was off the charts! Highly recommended!”
MEL · MENTEE
“Thank you for your support and the valuable contributions you’ve made in helping SearchPilot grow, we truly appreciate your expertise.”
BECKY DIXON · DIRECTOR, SCALEWISE · ON THE SEARCHPILOT MENTORING
PRICE

Start with a free call, then choose how we work

START HERE · FREE

Free30 minutes

  • A temperature check: where you are now and what you need
  • See if we can work together
  • No obligation
BOOK THE FREE CALL →
A SINGLE MENTORING SESSION

US$25060 minutes

  • One to one, on whatever needs addressing now
  • On Google Meet, at a time that suits you
  • Book another whenever you need it
BOOK A SESSION →
YOUR FIRST 90 DAYS AS A CS LEADER

US$1,200for 3 months

  • 6 fortnightly 1:1 sessions, 60 minutes each
  • Your 90-day plan, started in session one
  • Short questions by email between sessions
  • Then US$200 a session, month to month
  • Paid upfront once we agree the dates; move a session free with 48 hours' notice
Book a free 30-minute call ↗
Your company can pay. Most new leaders use a training or development budget, and I invoice the company directly.SEND THIS TO YOUR MANAGER ✉
IS THIS FOR YOU?

Built for new CS leaders, not everyone.

A good fit if you…

  • were promoted into your first CS leadership role in the last year
  • lead a small team in a B2B SaaS business
  • want to work with a senior operator who has done the job, as a sounding board, not a course

Not the right fit if you…

  • want someone to run the team for you (that's fractional leadership)
  • need an operator review of your post-sales lifecycle: see the Post-Sales Reset
  • are looking for a certificate or a group course
FAQ

Questions people ask before booking

Something else? Ask in the free call, or email chris@successbycs.com.

Who is this for?

People recently promoted to lead customer success or sales engineering, usually in a B2B SaaS business with a small team. If it's your first time leading the function, it's built for you.

How is this different from coaching or a course?

There's no curriculum. You work one to one with a senior operator who has led these teams, on the real problems in front of you that fortnight.

Is the first call really free?

Yes. It's a 30-minute temperature check to see if we can work together. No obligation.

What happens in the free call?

You tell me about your role, your team and what's on your mind. I tell you honestly whether mentoring is the right help, and which option fits.

Can I book a single session instead of the programme?

Yes. A single 60-minute session is US$250. Book one whenever you need it.

How do the sessions run?

60 minutes on Google Meet, every fortnight on the programme, with short questions by email in between.

What happens after the three months?

Keep going month to month at US$200 a session.

Can my company pay?

Yes. I invoice the company directly. Use "Send this to your manager" above for a ready-made email.

How do I pay, and what if I need to move a session?

Payment is upfront once we agree the dates. Move a session free with 48 hours' notice.

What time zones do you cover?

I'm in New Zealand and work with people across APAC, the UK, Europe and the US. We pick a time that suits you.

Is what I share confidential?

Yes. What we discuss stays between us, including from whoever pays.

BOOK A FREE CALL

Tell me where you're starting from.

A free 30-minute temperature check to see if we can work together. No obligation. Or email chris@successbycs.com.

Choose a time ↗